Shipping policy

1. Order Processing:

• All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be FREE.
• Delivery estimates 2-11 business days. .

3. Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

4. Customs, Duties, and Taxes:

• Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages:

• Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy:

• We currently ship to Canada and the U.S.

7. Returns Policy:

• Our Returns Policy provides detailed information about options and procedures for returning your order.

Contact Information: If you have any questions about this Shipping Policy, please contact us at:

• Email: info@lokhia.com
• Phone: 1-888-800-2205

Effective Date: This Shipping Policy is effective as of July 3, 2024